Refund Policy
Last updated: September 26, 2026Surface is made and operated by TKN Studio. This policy covers everything you can buy for Surface.
Website pre-orders
Orders on street-to-art.web.app are processed by our reseller Paddle.com, the Merchant of Record.
- Before launch: cancel at any time for a full refund, for any reason.
- If Surface does not launch, every pre-order is refunded in full automatically — you don't need to ask.
- After launch: ask within 14 days of your access starting for a full refund.
- How to ask: email tknappstudio@gmail.com from the address you ordered with, or find your order at paddle.net. The refund goes back to your original payment method.
In-app purchases
Purchases made inside the iPhone app are billed by Apple. Request a refund at reportaproblem.apple.com. Failed transforms never use up your credits.
Contact: tknappstudio@gmail.com